Frequently Asked Questions
Below are answers to the most common questions we get asked. If you don’t find what you’re looking for here, please contact our team and we’ll help you out!
Currently, all of our cards are the same price: $9.99 (which includes shipping and handling), plus tax.
Paid orders will ship within 2 business days from the order date via USPS First Class Mail. This does not include transit time.
To estimate delivery, please view our USPS Transit Map.
Please check with the recipient to confirm delivery. If the order is not received within 7 business days from the order date, please contact us with details.
Order tracking is not available with USPS.
Changes to an order must be documented and emailed to firstname.lastname@example.org within 2 hours of the paid order confirmation email receipt. After that time, we can not guarantee changes can be made.
Orders must be cancelled within 1 hour from order time-stamp to be fully refunded. Also reference our Refund and Return Policies.
We cannot offer refunds. If there is an issue with your order upon arrival please contact us. Please be prepared to provide the order number and photo of damage.
Returns are not accepted for custom printed products. Our print-on-demand facility prints your custom order especially made by you.
Do you offer discounts for bulk purchases? Yes! For more information please, contact us
What settings should I have on my phone for recording the best quality video?
The recommended video format is .MP4 or .MOV. For a longer video, less than 60MB or 1 minute, set your recording device to 720p at 30fps.
How do I adjust my phones video settings?
1. Open Settings on your iPhone.
2. Click on Camera.
3. Select Record Video.
4. Select the appropriate resolution. 720p at 30fps is recommended.
How long can my video be?
For best results, keep your video recording to 1 minute or less. This will keep the file size smaller and faster to upload. The recommended video file size is 75MB or less.
Video not working?
Android NFC readers are in the middle of the phone. A pop socket will cause a delay in reading the cards. Certain phone cases will preempt the NFC from properly being read. If this happens, take the phone out of the case. Some may use a phone finger holder which may also pose an issue reading the chip.
Check the instructions enclosed with your card. If you have an iPhone X or later, you can simply place or hover the phone over the right interior panel of your card and it should play automatically.
For iPhones 8 and 9, download any generic app for NFC reading. Once it is downloaded, you should be able to view videos quickly and easily.
For Android users, please remember to activate the NFC function in your phones’ “Connections.”
Is my phone Compatible with Hello Video?
The following NFC-enabled phones and all future models are fully compatible with the Hello Video method:
iPhone 12 (+ All future Models)
iPhone 11 Pro Max
iPhone 11 Pro
iPhone XS Max
iPhone SE (2020)
Samsung Galaxy S
Galaxy S20, S20+, S20 Ultra (+ All future Models)
Galaxy S10, S10+, S10e
Galaxy S9, S9+
Galaxy S8, S8+
Galaxy S7, S7 Edge
Galaxy S6, S6 Edge
Galaxy S5, S5 Mini, S5 Neo
Samsung Galaxy Note
Note 10, Note 10+, Note 10+ 5G (+ All future Models)
Most HTC phones between 2015-2019 will be compatible
U19e, U12+, U12 Life (+ All future Models)
Desire 12, Desire 12s (2017 model not compatible)
U11, Life, +
Pixel 4 (+ All future Models)
Pixel 4 XL
Pixel 3 XL
Pixel 3a XL
P30, P30 Pro, P30 Lite (+ All future Models)
P20, P20 Pro, P20 Lite
P10, P10 Plus, P10 Lite
7, 7 Pro, 7 Pro 5G (+ All future Models)
Samsung Galaxy A
2019 models: A20e, A40, A50, A70 (+ All future Models)
2018 models: A6, A7, A8, A9
2017 models: A3, A5
2016 models: A3, A5
Samsung Galaxy J
2018 models: J4+, J6, J5, J3 (+ All future Models)
Q9 (+ All future Models)
G8, G8s ThinQ
G7, G7 ThinQ
How do I download and save my video?
In Safari using an iPhone
Click the share icon in the bottom ribbon, center icon. In the window that opens, click Save to Files (or you can share, etc. based on the apps and settings you have in place on your phone).
In Chrome on an Android device
Click on the three vertical dots in the top right corner. Then click the down arrow in the middle of the top ribbon of the menu that displays. You can then rename the file and click download to save it.